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Date and Time

Tuesday, July 15, 2025, 12:00 PM until 1:15 PM

Registration Info

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About this event

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Presented by Margot Halstead, MCC

Program Description:

There are eight levels of listening originally outlined by Andrew Wolvin,
seven types according to BetterUp, six levels by Zenger and Folkman in
HBR, five levels from Stephen Covey, four levels to Otto Scharmer, three
levels says Co-Active Coaching and the ICF, active or passive listening
from every communication textbook, and a partridge in a pear tree.

The foundation to these theoretical levels is your self-awareness and ability
to correctly identify the mode of listening you are in at every moment of a
conversation. To improve your cognitive control, the bulk of this session will
immerse you in experiential learning where you will participate in six
different listening modes and identify which mode you habitually use. Not
only will this help the creative wording of your deep questioning, it will
help your clients identify the listening mode they are unconsciously
demonstrating and add the levels to their toolbelt.

Learning Objectives:

• Have a concrete visceral knowledge of their habitual listening
mode
• Permanently add to their toolbelts five other listening modes
• Accurately identify others listening modes

About Margot Halstead:

Margot served as the lead trainer and program creator for leadership development programs within large government contracting companies (SAIC, Leidos, Orbital ATK and Northrop Grumman) for over 12 years. Afterwards, she contracted to create and facilitate/train within the Federal Government (NASA, FEMA, National Fire Academy, DoD, FTA, and FDA) as well as several private industry companies (Panasonic, Unison, Lyft, BVNA, Mazars, Dewberry).

Specifically, she curates, designs and implements leadership development programs with an educational arc to the learning to clients’ needs for VP to C-suite transition, developing future SES’s (currently GS13 or GS14), emerging private industry talent, women in leadership, transitioning employees from management to leadership, and succession candidates.

Courses include development in:

· Improving cognitive control

· Shifting interpersonal communications

· Ensuring all conversations are constructive

· Communication strategies for return to work

· Competently managing discomfort with conflict

· Changing competencies as different levels

· Successfully navigating the organization

· Image management through executive presence

Margot has education in and a long-standing passion for interpersonal communication which has led all her professional decisions from becoming an effective trainer and facilitator, developing high-performing (functioning and struggling) teams to improve or restore business effectiveness, becoming a coach specializing in the interpersonal communication aspects of leadership, to root focused assessment of companies to determine the health of their culture.

In a process that was not made, rather came into view after practice and implementation, Owning Your IT: Actionable Tools to Improve Interpersonal Communication was released last year and has a corresponding tools-based course available. Here, Margot moves the clients through becoming aware of their behavioral habits to having agency and control over them, ultimately – owning their habits and altering their presentation.

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Credit Information:
Core Competencies: 1.0
Resource Development: 0
**Real-time participation is required to earn CCEUs**

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$25.00

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